We investigate the use of social robots in different retail context.
De Gauquier, L., Willems, K., Cao, H. L., Vanderborght, B., & Brengman, M. (2023). Together or alone: Should service robots and frontline employees collaborate in retail-customer interactions at the POS?. Journal of Retailing and Consumer Services, 70, 103176. https://doi.org/10.1016/j.jretconser.2022.103176
De Gauquier, L., Brengman, M., Willems, K., Cao, H. L., & Vanderborght, B. (2021). In or out? A field observational study on the placement of entertaining robots in retailing. International Journal of Retail & Distribution Management. https://doi.org/10.1108/IJRDM-10-2020-0413
De Gauquier, L., Cao, H.-L., Gomez Esteban, P., De Beir, A., van de Sanden, S., Willems, K., Brengman, M., & Vanderborght, B. (2018). Humanoid robot pepper at a Belgian chocolate shop. Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction, 373–373. https://doi.org/10.1145/3173386.3177535
De Gauquier, L., Brengman, M., Willems, K., Verhulst, N., Cao, H.-L., & Vanderborght, B. (2020). Should service robots and frontline employees collaborate in retail-customer interactions? 27th International Conference on Recent Advances in Retailing and Consumer Science.
De Gauquier, L., Brengman, M., Willems, K., Cao, H.-L., & Vanderborght, B. (2020). Implementing a humanoid service robot to attract and convert shoppers: An observational study comparing placement strategies. Artificial Intelligence & Robotics in Service Interactions: Trends, Benefits & Challenges, 4–7.
De Gauquier, L., Brengman, M., Willems, K., Cao, H.-L., & Vanderborght, B. (2020). Field observations on the strategic placement of retail robots. 5th Colloquium on European Research in Retailing, 274–274.
De Gauquier, L., Brengman, M., Willems, K., De Beir, A., Cao, H.-L., & Vanderborght, B. (2019). The effect of a humanoid service robot versus a tablet service kiosk in retail: An observational study. Recent Advances in Retailing and Services Science (Forthcoming).
De Gauquier, L., Brengman, M., Willems, K., Verhulst, N., De Beir, A., Cao, H.-L., & Vanderborght, B. (2019). Exploring the attitudes of frontline employees towards humanoid service robots in a retailing context. Frontiers in Services, 57–57.